Engagement Metrics: What’s New?

New Engagement Metrics to Watch in Social Media Marketing for Small Businesses

In the ever-changing world of social media marketing, keeping up-to-date with the latest trends and metrics is crucial. While ‘likes’ and ‘follows’ were once the pinnacle of engagement, we have moved into an era where these numbers are just the tip of the iceberg. As a small business owner, your focus should be on metrics that truly reflect how well your brand is resonating with your audience. This post will delve into the new engagement metrics you should be paying attention to for effective small business social media marketing.

Why Are Traditional Metrics No Longer Enough?

In the past, social media success was largely determined by vanity metrics like likes, follows, and shares. While these metrics are still useful for gauging general interest and reach, they don’t necessarily paint the full picture of your online performance or audience engagement. The shortcomings of traditional metrics have become especially evident in recent years, with platforms like Instagram even considering the removal of like counts from public view. Let’s dive deeper into why these metrics are no longer sufficient:

Shifting Algorithms

Social media platforms are continuously adjusting their algorithms, affecting how and to whom your content is shown. For instance, Facebook has updated its algorithm to prioritize posts from friends and family over those from brands. This makes the number of likes or shares less indicative of how well your content is genuinely performing.

For a comprehensive understanding of these algorithm changes, Moz has an excellent guide on social media algorithms that is a must-read for any small business owner involved in social media marketing.

The Rise of ‘Fake’ Metrics

There has been a surge in accounts that use fake likes and follows to boost their perceived popularity, making these metrics unreliable. Websites and services that sell these fake metrics have undermined the authenticity of traditional metrics.

Check out this report by The New York Times on the economy of fake likes and follows, and how they can distort social validation metrics.

Beyond Surface-Level Numbers

Likes and follows are surface-level metrics that don’t necessarily translate to conversions or sales. You could have thousands of likes on a post and still not see any measurable increase in website visits or revenue. For this reason, deeper metrics like engagement rate per follower or Customer Lifetime Value (CLV) offer much more actionable insights.

This Forbes article Why Engagement Trumps Reach in Social Media explains why it’s time to shift your focus from traditional metrics to those that truly measure engagement.

Limited Scope of Data

Traditional metrics like likes and follows often don’t tell you much about user behavior or preference. New metrics, on the other hand, can indicate how long someone spent looking at your post, whether they clicked through to your website, or even how much they spent as a result of a social media ad.

To understand more about these ‘engagement metrics,’ the social media management tool Hootsuite offers a comprehensive guide that expands on what each of these metrics are and why they are important.

Understanding these limitations should prompt any small business owner to look beyond likes and follows and dig deeper into metrics that actually convey the level of engagement and, ultimately, the success of their social media marketing strategies.

What New Metrics Should Small Businesses Focus On?

In the ever-changing landscape of social media marketing, small businesses must adapt and refocus their strategies based on metrics that offer real insights. But what are these new metrics and why are they crucial for small businesses? Let’s explore some of the key performance indicators (KPIs) that can truly make a difference in your social media strategy.

Engagement Rate Per Follower

One of the most telling metrics today is the engagement rate per follower. This metric gives you an idea of how actively your followers are interacting with your content, which is much more informative than simply counting likes or shares.

Para aprender a calcular esta métrica para varias plataformas de redes sociales, consulta esta guía paso a paso de Sprout Social.

Click-Through Rate (CTR)

La tasa de clics es otra métrica importante a seguir. Es la proporción de usuarios que hacen clic en un enlace específico en su publicación con respecto al número total de usuarios que ven la publicación. Un CTR alto generalmente indica que su contenido es efectivo para fomentar la acción, llevando a su audiencia más abajo en el embudo de ventas.

Neil Patel ofrece una inmersión profunda en el CTR y cómo mejorarlo para obtener mejores conversiones.

Conversion Rate

La tasa de conversión se centra en la cantidad de clics o interacciones que realmente dieron como resultado el resultado deseado, como realizar una compra o completar un formulario de contacto. Esto es crucial para las pequeñas empresas porque se correlaciona directamente con el retorno de la inversión.

Para obtener una guía completa sobre la optimización de la tasa de conversión, incluidos consejos adaptados a las redes sociales, visite el artículo completo de CXL Institute.

Valor de vida del cliente (CLV)

Comprender el valor del ciclo de vida del cliente le permite estimar los ingresos totales que un cliente generará durante toda su vida. Esto puede ayudarlo a asignar su presupuesto de marketing de manera más efectiva, con el objetivo de relaciones a largo plazo con los clientes en lugar de ventas únicas.

Harvard Business Review tiene un artículo de lectura obligada que explica por qué el CLV es una métrica esencial y cómo calcularlo con precisión.

Cuota de voz

Share of Voice (SOV) representa la participación de tu marca en las conversaciones en tu industria o nicho. Esto incluye menciones, acciones y otros tipos de interacciones en comparación con sus competidores. El SOV te da una idea del posicionamiento de tu marca en el mercado y de lo bien que lo estás haciendo para captar la atención de la audiencia.

Obtén más información sobre Share of Voice y cómo medirlo con esta guía de Brandwatch.

Tiempo medio de respuesta

El tiempo medio que tarda tu marca en responder a las consultas o comentarios de los clientes puede ser un indicador importante de la calidad de tu servicio de atención al cliente. En el acelerado mundo digital actual, los clientes esperan respuestas rápidas y efectivas.

Para obtener consejos sobre cómo mejorar los tiempos de respuesta en las redes sociales, Social Media Examiner tiene un artículo perspicaz sobre el tema.

Net Promoter Score (NPS)

El NPS mide la experiencia del cliente y predice el crecimiento del negocio haciendo una simple pregunta: “En una escala de 0 a 10, ¿qué probabilidad hay de que recomiende nuestra empresa/producto/servicio a un amigo o colega?” Esta puntuación puede ofrecer información sobre la lealtad y la satisfacción de sus clientes.

Qualtrics ofrece una guía completa sobre cómo utilizar el NPS de forma eficaz, especialmente en el contexto del marketing en redes sociales.

Al comprender e implementar estas nuevas métricas, las pequeñas empresas pueden mejorar enormemente la efectividad de sus campañas de marketing en redes sociales. Por lo tanto, no confíe únicamente en métricas obsoletas; en su lugar, concéntrese en estos KPI para crear una estrategia más sólida e informada para su marca.

A continuación se muestra una tabla que compara las nuevas métricas en términos de por qué son importantes, quién debería usarlas y dónde encontrarlas o cómo medirlas.

These new metrics offer invaluable insights that go far beyond traditional measures.

How to Measure These New Metrics?

The next logical question that comes to mind is, how do you go about measuring these new metrics? Understanding the metrics is only half the battle; implementing them in a way that offers actionable insights is key for small businesses looking to optimize their social media marketing strategy. Here are some tools and methods to consider:

Use Analytic Platforms

One of the most straightforward ways to measure these new metrics is by using social media analytic platforms. Tools like Google Analytics, Sprout Social, and HubSpot provide robust tracking and reporting features that can give you a deep dive into these key performance indicators.

For beginners, Google’s Academy for Ads offers a free course on how to use Google Analytics effectively.

Here’s a table that provides an overview of various tools that can be used for this purpose, what they specialize in, and their pricing:

Before committing to a tool, it’s a good idea to take advantage of any free trials or demos to ensure that it meets your needs.

A/B Testing

A/B testing involves creating two different versions of your content to see which one performs better based on a specific metric, such as CTR or conversion rate. This is a highly effective way to directly measure the impact of changes to your social media campaigns.

To understand how to implement A/B testing specifically for social media, take a look at AdEspresso’s comprehensive guide.

Customer Surveys

Sometimes, the best way to measure metrics like Customer Lifetime Value (CLV) or Net Promoter Score (NPS) is to go directly to the source: your customers. Various tools can help you conduct these surveys, such as SurveyMonkey or Qualtrics.

For an in-depth look at how to create effective customer surveys, Qualtrics offers a guide that can be particularly useful for small businesses.

Monitor Customer Interactions

To calculate Average Response Time, you’ll need to monitor customer interactions on your social media channels. Many Customer Relationship Management (CRM) software suites offer this capability. Brands like Zendesk or Salesforce can help you keep track of this metric effectively.

Salesforce’s blog provides insights on how to measure customer service metrics like Average Response Time.

Benchmark Against Competitors

When measuring metrics like Share of Voice, you also need to understand how your competitors are performing. Tools like Brandwatch and SEMrush can help you analyze your Share of Voice relative to your competitors in the industry.

SEMrush’s blog has an article outlining how to effectively benchmark against your competitors, which is a must-read for small businesses.

Invest in Training

Lastly, these metrics are only as valuable as your ability to interpret them. Consider investing in training for your team. Many online platforms, such as Coursera and Udemy, offer courses on social media analytics.

Udemy’s Social Media Analytics Course is an excellent resource to get started on understanding these metrics in-depth.

If you’re looking to decide on a training tool for your business or personal needs, the following table provides an overview of different training tools, their specialization, pricing, and additional features. This should help you make an informed decision.

This table summarizes some of the best platforms available for various types of training.

By implementing these measurement methods and tools, you can take a more data-driven approach to your social media marketing, enabling more effective decision-making and strategy optimization for your small business.

Are These New Metrics Universal?

Another vital question to ponder is the universality of these new metrics. Can they be applied across various social media platforms and industries, or are they specific to certain niches? Well, the answer is a bit of both, and here’s why:

Platform-Specific Metrics

Certain metrics are platform-specific, meaning they are only applicable to a particular social media channel. For example, “Saves” is a key metric on Instagram but doesn’t exist on platforms like Twitter. Similarly, “ReTweets” and “Likes” are Twitter-specific metrics that you won’t find on LinkedIn.

Here’s a table that outlines whether these new metrics are universal, as well as some platform-specific metrics you might consider.

Notes:

• “Universal?” indicates whether the metric is commonly used across multiple platforms.
• “Platform-Specific Metrics” are metrics that are uniquely important or only available on a specific platform.

For a comprehensive guide on platform-specific metrics, Hootsuite’s platform-by-platform guide is a valuable resource.

Industry-Specific Metrics

Depending on your business type, some metrics may be more important than others. A B2B company may focus more on LinkedIn metrics like “Profile Visits” or “Post Clicks,” whereas a B2C retailer would prioritize Instagram metrics like “Engagement Rate” or “Story Exits.”

Below is a table that lists common metrics that are particularly relevant for specific industries. This table will help businesses understand what to focus on based on their industry type.

Notes:

• “Yes” indicates that the metric is important for the respective industry.
• “No” suggests that the metric may not be as crucial for that particular industry.

Make sure to focus on the metrics that are most relevant to your specific industry. Each industry has unique KPIs that better reflect their business goals and customer behaviors.

For tips tailored to your industry, Sprout Social’s industry benchmark report is an excellent place to start.

Adaptation of Metrics

These new metrics are not set in stone and often evolve with changes in user behavior and technological advancements. What’s relevant today might be obsolete tomorrow, so it’s crucial for small businesses to stay updated. Websites like Social Media Examiner and Marketing Land often publish articles on the latest trends and metrics.

The table below provides an overview of how adaptable certain metrics are across various platforms and industries. The aim is to help businesses understand which metrics can be universally applied and which are more niche or platform-specific.

Notes:

• “High” indicates that the metric is highly adaptable and useful for the respective platform or industry.
• “Medium” suggests that the metric may be useful but is not a critical performance indicator for that platform or industry.
• “Low” indicates that the metric is not typically used or not highly relevant for the platform or industry.

By understanding the adaptability of these metrics, you can better tailor your data tracking efforts based on the platforms you use and the industry you’re in.

For continuous learning, you might consider subscribing to Neil Patel’s Marketing School Podcast, which frequently covers the latest metrics and how to apply them.

Cultural and Geographical Considerations

Sometimes metrics can be influenced by the cultural and geographical regions your business targets. What works in the United States may not necessarily work in Japan. There are tools and resources like Geckoboard that offer geographical breakdowns of various metrics.

The following table provides insights into the adaptability of certain metrics across different regions and cultures.

Notes:

• “High” indicates that the metric is highly adaptable and useful for the respective region or culture.
• “Medium” suggests that the metric may be useful but is not a critical performance indicator for that region or culture.
• “Low” indicates that the metric is not typically used or not highly relevant for the region or culture.

By taking into account these cultural and geographical considerations, you can better customize your social media marketing strategies for specific target audiences.

For a comprehensive look into the global differences in social media engagement, the We Are Social and Hootsuite’s Digital Report is an eye-opener.

Fine-Tuning is Key

While many of these new metrics are universally valuable, the key to effective social media marketing is customization. Your business should not only adopt these metrics but also adapt them to suit your specific needs. Resources like Google’s Data Studio allow for customization of your analytics dashboard, so you can focus on what’s important for your business.

In summary, while some new metrics may have broad applicability, the best approach for any small business is to selectively implement those that align closely with their specific goals, industry norms, and target audience. By understanding the nuances and staying updated, you can better tailor your social media marketing strategy for optimal success.

FAQs: New Engagement Metrics to Watch in Small Business Social Media Marketing

Metrics can be confusing, especially with the constant influx of new ones that promise to revolutionize your understanding of customer engagement. Let’s address some common questions that small business owners have about these new engagement metrics.

By addressing these FAQs, you can gain a nuanced understanding of the new engagement metrics to watch in small business social media marketing. The key is to stay informed and adapt your strategies as new metrics emerge, ensuring your marketing efforts remain both effective and efficient.

That wraps up our detailed look at the new engagement metrics that are redefining success in social media marketing. Stay tuned as we venture into our next exciting topic, “8.4 Preparing for the Next Big Shift,” where we’ll explore how small businesses can anticipate and adapt to the ever-changing social media landscape.

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Roger Lopez is a top-rated Digital Marketing speaker and keynote presenter at conferences all over the world. With over 20+ years of marketing experience, Roger is a highly sought after marketing keynote speaker. He specializes in marketing and digital strategy.

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